FAQs

Getting Started (Agents)

• What is the MLS Imports tab?
• What is the Logs tab?
• What is the training tab on the dashboard?
• How do I access my messages?
• What are transparency settings?
• What is a property card?

General

• How do I 'observe' a property?
• How do I edit user permissions for brokers or agency administrators within my office?
• Who controls agency admin and broker permissions?
• Who is Openn?
• What are the benefits of Openn as an agent?
• What are the benefits of Openn as a seller?

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Account

• How do I create an account as a buyer?
• What if I forgot my password?

Listings

• How do I list a property from my MLS?
• How do I apply a listing template to my listing?
• How do I add a co-listing agent to my listing?
• What if I see an error message when launching a property?
• How do I see the buyer agent's information for an offer submitted on one of my listings? 

Offers

• How do I submit an offer?
• How do I add a note for my seller on a particular offer?
• How do I compare offers as a listing agent?
• How do I take action on a counteroffer?
• How do I add my team when submitting an offer?
• How do I submit an offer as a guest or via MLS if I do not have an Openn account?

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Agency Admin

• How do I approve an agency membership status?

Sellers

• How do I see my profile as a seller?
• How do I get notified of updates on the sale of my home?
• How do I see offers submitted on my home? 

Buyers

• How do I see my profile as a buyer?
• How do I see offers submitted on a negotiation that I'm participating in as a buyer?
• What can I see under the My Properties tab as a buyer?